NK FIX Privacy Policy

Effective date: August 15, 2026

NK FIX ("NK FIX", "we", "us", or "our") provides a customer platform for requesting and managing home-service and repair services. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the NK FIX customer website or application, including the Android application that opens the NK FIX customer web experience.

1. Information We Collect

Account and contact information

• Mobile/phone number used for customer authentication and service communication.
• Email address, when provided.
• Name and other profile information you choose to provide.

Address and location information

• Service address, city, state, PIN/postal code, and related address details.
• Device location/GPS information when you choose to use location detection or when location is used to help match a nearby service technician.
• Location coordinates may be converted into an address using a reverse-geocoding service so that the service address can be displayed or used for technician matching.

Service request information

• Details of the problem or service requested.
• Photos or other media that you voluntarily attach to a service request.
• Booking, technician assignment, cancellation, support, review, invoice, and service-history information.
• Information exchanged through customer support/chat features.

Service-partner information

• Partner name, phone number, email address, profile information, and information needed to verify and operate a partner account.
• Service/job assignments, booking details, customer/service-location information that is necessary to perform an assigned job, job status, service history, and support records.
• Partner location/GPS information when location is enabled or required for job assignment, navigation, attendance, service-status, or related partner features.
• Photos or other media that a partner voluntarily submits for job updates, service evidence, verification, or support.
• Partner earnings, payout, invoice, transaction, and payment-related records where applicable.

Payment information

• Payment transaction information such as payment status, transaction/payment identifiers, order identifiers, and payment method.
• Online payments are processed through third-party payment services such as Razorpay. Payment credentials such as card numbers are handled by the payment provider rather than stored by NK FIX in the application's customer database.

Notification and technical information

• Push-notification/device registration tokens when you enable notifications.
• Information stored locally in your browser/app, such as session and preference data, to keep the customer experience working correctly.
• Technical information that may be automatically provided by your browser, device, hosting infrastructure, or security systems when the service is used.

2. Camera and Media Permissions

NK FIX may request camera access when you choose to take a photo for a service request. You may also choose photos from your device. Camera access is not intended to be used continuously in the background. If you deny camera access, you can still use features that do not require a camera.

3. How We Use Information

We may use information to:

• Create and maintain your customer account.
• Authenticate you and provide account security.
• Receive, schedule, manage, assign, and fulfill service requests.
• Match service requests with appropriate service partners and provide the information needed for an assigned job.
• Allow service partners to view and manage assigned jobs, update job status, communicate about service work, and receive applicable operational or payout information.
• Communicate with you about bookings, service status, support requests, payments, and important service notifications.
• Process and verify payments and maintain invoices and transaction records.
• Provide customer support and resolve disputes or service issues.
• Maintain security, prevent misuse, detect fraud, and protect the NK FIX platform and its users.
• Maintain and improve the reliability and functionality of the service.
• Comply with applicable legal, regulatory, accounting, and law-enforcement requirements.

4. When We Share Information

We do not sell customer personal information. We may share information only as reasonably necessary for the purposes described in this policy, including:

• Assigned service partners/technicians: relevant customer contact, service details, and service-location information needed to perform an active booking.
• Customers: where necessary for an assigned service, relevant partner identity/contact or service-status information.
• Payment providers: information required to create, process, and verify an online payment.
• Technology and infrastructure providers: services used to host the application, store operational data, authenticate users, send notifications, and provide supporting infrastructure.
• Service providers: communication, support, security, analytics, or other providers where necessary to operate the platform.
• Authorities or legal advisers: when disclosure is required by applicable law, legal process, or to protect rights, safety, security, or prevent fraud.

5. Third-Party Services

NK FIX uses third-party services to operate parts of the platform. These may include Google Firebase services for authentication, database/storage, and push notifications; Razorpay for payment processing; and a reverse-geocoding service to help convert voluntarily provided GPS coordinates into an address. These services may support both customer and service-partner features where applicable. Third-party providers process information according to their own applicable terms and privacy policies.

We do not control the privacy practices of independent third parties. You should review their policies when using their services.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the requested services, maintain account and service records, complete payment and accounting obligations, resolve disputes, maintain security, and comply with legal requirements. When information is no longer required for these purposes, we may delete or anonymize it subject to applicable legal and operational requirements.

7. Account and Data Deletion

Customers can request permanent deletion of their NK FIX account through the account/profile area where the deletion option is provided. Account deletion is intended to remove the customer account and associated operational records from the NK FIX system, subject to information that must be retained for legal, accounting, fraud-prevention, security, or other legitimate requirements.

If you cannot access the in-app deletion option, contact us using the support details below and request account/data deletion. We may need to verify your identity before processing a deletion request.

8. Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, or destruction. No internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Choices

• You may choose whether to provide optional information such as an email address.
• You may deny optional device permissions such as location, camera, or notifications, although some features may not work fully without them.
• You may update available profile and service-address information through the customer account.
• You may request account/data deletion as described above.

10. Children's Privacy

NK FIX is a general-audience home-service and service-partner platform and is not directed specifically to children. We do not knowingly request personal information from children for the purpose of creating independent customer accounts. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or legal obligations change. The updated version will be published at this page with a revised effective date. Continued use of NK FIX after an update means the updated policy applies to future use of the service.

12. Contact Us

For privacy questions, data-access requests, account deletion requests, or other privacy concerns, contact NK FIX using:

• Email: nkumarproducts2237@gmail.com
• Support helpline: +91 8953952251
• Business address: 2-194 Jatwara Jadid Manhari, Near Bipin Garden, Farrukhabad - 209625, Uttar Pradesh, India